CIS SecureSuite Membership Renewal FAQ


Auto-Renewal FAQ

Do I need to take action to renew my Membership?

No, your Membership will auto-renew based on your previous term and product tier.

How can I cancel my CIS SecureSuite Membership?

You can notify your account manager of your organization's intent to cancel up to 30 days from your service anniversary date.

Will we still be notified that a renewal is upcoming?

Your account manager will send a series of emails letting you know of your upcoming auto-renewal:

  • 90 days before your CIS SecureSuite service anniversary
  • 60 days before your CIS SecureSuite service anniversary
  • 45 days before your CIS SecureSuite service anniversary
  • 35 days before your CIS SecureSuite service anniversary

Can I make changes to my CIS SecureSuite Membership before it auto-renews?

Yes. When you receive your auto-renewal notification, connect with your account manager on any changes that need to be made to your membership.

How can my organization opt out of auto-renewal?

Request an auto-renewal opt out form to complete from your account manager.

Will my organization be charged a fee for opting out of auto-renewal?

A fee will not be charged if your organization wants to opt out of auto-renewal.

How can I update my organization’s contact information for Membership renewal notices?

Respond directly to your account manager. They will update this information immediately.

If I take advantage of a multi-year Membership, will my next auto-renewal be set for a multi-year term?

Yes, if you signed up to take advantage of our discounted multi-year Membership, the next auto-renewal will include a discount and auto-renew for you according to a 2 or 3-year term.

Billing/Payment FAQ

How will I be billed?

You will receive an invoice to proceed with payment.

When will I receive my invoice?

In advance of your CIS SecureSuite Membership anniversary date, CIS will issue an invoice for immediate payment.

What forms of payment will be accepted?

Credit card, EFT, wire, and check are accepted. Payment details are provided on your invoice.

Can I use a reseller for submitting payment?

Yes, notification to your account manager is required along with confirmation on which reseller you will be using.


*For full details about your Membership, please refer to your Terms and Conditions.

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