No, your Membership will auto-renew based on your previous term and product tier.
You can notify your account manager of your organization's intent to cancel up to 30 days from your service anniversary date.
Your account manager will send a series of emails letting you know of your upcoming auto-renewal:
Yes. When you receive your auto-renewal notification, connect with your account manager on any changes that need to be made to your membership.
Request an auto-renewal opt out form to complete from your account manager.
A fee will not be charged if your organization wants to opt out of auto-renewal.
Respond directly to your account manager. They will update this information immediately.
Yes, if you signed up to take advantage of our discounted multi-year Membership, the next auto-renewal will include a discount and auto-renew for you according to a 2 or 3-year term.
You will receive an invoice to proceed with payment.
In advance of your CIS SecureSuite Membership anniversary date, CIS will issue an invoice for immediate payment.
Credit card, EFT, wire, and check are accepted. Payment details are provided on your invoice.
Yes, notification to your account manager is required along with confirmation on which reseller you will be using.
*For full details about your Membership, please refer to your Terms and Conditions.