Device Engineering Specialist
*CIS is no longer accepting applications for this position*
The Device Engineering Specialist position is assigned to the Operations unit. The primary purpose of this position is to serve as an Engineering team member to help maintain the infrastructure used to monitor State, Local, Tribal and Territorial (SLTT) government networks. The candidate would be working in East Greenbush, NY.
Duties and Responsibilities
- Triage issues related to network security device monitoring
- Field questions and customer requests received via phone and email to ensure all items are promptly responded to and completed in a timely manner
- Ensure that all open tickets are actively being followed-up on and tracked to completion
- Assist customers during the device on boarding process including filling out pre-installation questionnaires and ensuring proper escalation procedures are obtained
- Act as a facilitator between a third party vendor and the customer in order to troubleshoot technical problems, coordinate device maintenance, and outages, as well as perform general device support activities
- Actively work to enhance the processes and procedures used to support the efforts of the CIS Engineering Team
- Perform basic troubleshooting of the CIS Albert infrastructure
- Effectively transition action items to SOC Analysts and other teams in order to support off-hours, device related work
- Other duties as assigned
- 1-3 years' experience as a Security or Network Administrator, or equivalent knowledge
- Working knowledge of UNIX-based operating systems
- Working knowledge of various security methodologies, processes, and technical security solutions (firewalls and intrusion detection systems)
- Knowledge of TCP/IP protocols, network analysis and network/security applications
- Excellent customer service skills
- Strong oral and written communication skills
- Bachelor's degree or equivalent demonstrated experience and knowledge
- Candidate must be eligible to obtain National Security Clearance
Personal and Professional Qualities
The successful candidate will possess the personality traits, work habits, communication, and social skills necessary to work effectively within a dynamic and highly operational not-for-profit environment. This person will have exemplary personal and professional integrity and demonstrate strong interpersonal skills. In addition, the qualified candidate will have a strong desire to succeed in a nationally and internationally recognized operational environment.
CIS offers a competitive compensation and benefits package, including a 401(k) plan, tuition reimbursement, on-site wellness program, community involvement opportunities, along with an environment that promotes growth and professional development.